Increasing call conversion and maximizing revenue is always the goal of every organization. Numbers, benchmarks and metrics don't lie... but what drives these variables is often forgotten: the quality of the agent and the consumers' experience. That's why we pride ourselves on having the highest quality, highest performing agents. We understand that each customer engagement is an opportunity to improve your brand and your bottom-line. We specialize in sales, not just taking orders. And we partner with other high quality/high performing call centers to ensure the best agent is the one always taking your call. We design each program with three key constituents in mind:
Before any new program is launched for one of our clients, it is essential that we have a sound strategy in place - one that benefits our Client, the Consumer, and our Experts. We believe there are several key elements that contribute to an effective program strategy:
Our greatest asset is our community of Experts, and their greatest strength is building customer relationships. Our ability to find the right Experts from our growing community is critical to the success of each client engagement. That’s why we’re committed to providing the support and tools they need to fulfill their potential.
Each Expert in our community attends Expert University, which helps them develop and polish their consultative selling techniques. The courses include job aids and best practices that help both beginner and advanced Experts align their selling activities to the buying process - from product interest to sale to future sale.
Our Experts are skilled at identifying the needs of a prospective buyer, overcoming barriers to purchase, and closing the sale. What’s more, our Experts focus on building a relationship between our clients’ brands and their customers - one that lasts beyond the initial transaction.
Whether it’s fitness products, beauty products, electronics, or helping a customer find that perfect holiday gift, our Experts have a broad range of expertise that matches the right product to each consumer. of our core strengths is our ability to quickly execute sound program strategies in order to learn and optimize for long-term success. Through our alliance with partners such as Salesforce.com, our clients are assured of have a dedicated team in place with best-in-class tools and technologies as their campaign is launched.
Whether it’s fitness products, beauty products, electronics, or helping a customer find that perfect holiday gift, our Experts have a broad range of expertise that matches the right product to each consumer.
Continuity done right is still very relevant today, yet we believe it only works when a customer is in control of every aspect of the experience - freedom to choose what they want, how much they want, and when they want it. Customers must also have full transparency of the program and the ability to update their profile and preferences as often as they would like.
Continuity can be a powerful sales system allowing companies to diminish acquisition costs by focusing on relevant cross-sell and up-sell initiatives to their existing customer base.