A leading email marketing and interactive agency, combining compelling interactive design with innovative email marketing software. Their proficiencies lie in establishing powerful brands online through email marketing campaigns, e-commerce, website design and development, blogs and online communities.
Shiftboard provides online scheduling software to a broad range of business services and staffing companies, municipal governments, educational institutions, and non-profits. Shiftboard’s customers range from 25 to 10,000 users and conduct scheduling and people management operations around the globe.
Companies turn to us because our solutions drive results. As one of the only full-service, single-source direct response solution providers in the industry, West is uniquely positioned to help organizations reach a new level of success.
West Direct's Interactive Agent provides the only fully blended automated solution. Our ability to seamlessly integrate automated calls with a live agent and use an automated address look-up dramatically increases your revenue-per-order and lowers your cost per call. Our advanced speech recognition technology creates an enhanced experience for consumers.
Together our Blended IVR solution is a combination of West's powerful IVR technology with Expert Planet's high performing live agents, scripting and reporting tools, which equal a winning solution for our clients.
Founded in 1986, Advantone is an Industry Leading Technology Service Provider with over 25 years of hands-on experience working with top multi-national organizations in North America. We partner with clients throughout different industries such as Direct Response, Retail, Pharmaceutical, Healthcare, Financial, and Telecommunications to name a few.
Advantone helps these organizations improve the customer experience of their Contact Centers providing Interactive Voice Response, Call Routing, Virtual ACD and Predictive Dialing solutions.