Human Experts supported by effective technology…
Our technical team of programers, architects and project managers have created a best-in-class cloud based telephony platform that allows our clients to access real-time reporting. We put you in control of your campaign. Our system seamlessly routes calls between agents within our community whether they are home based or part of a brick and mortar call center of your choosing. For call centers integration with our platform is easy, taking as little as a few hours in some cases, and only needs to happen once regardless of the number of campaigns or programs are managed using the technology.
We identify the highest performing agents for any given campaign and apply best practices across the community. Our dynamic unified scripting ensures that all agents deliver a coordinated customer experience and changes are deployed uniformly.
Contact us today and speak with one of our specialists who can tailor a solution for you.
-Caitlin Cooper, Business Development Manager; Cannella Response Television