Expert Planet provides best in breed tele-services and technology to improve call conversion, analyze results and improve client revenue with a cost effective, straight-forward, single source solution. Every campaign is unique, and therefore, we offer and have partnered with the best in the business to meet your every need. We've made it easy, just simply Connect to Convert.
To Our Clients, we provide a scalable sales and marketing channel that matches highly skilled sales consultants with their customers. All of our Experts have consultative sales skills, leading-edge sales and marketing tools and best practices. Expert Planet energizes and humanizes the client / customer relationship, and increases cross-sell conversions, customer satisfaction, brand loyalty and lifetime value.
To Our Experts, we represent the next generation of home-based business opportunities. We enable dynamic, motivated people to match their category expertise with customers who value this knowledge. We empower our Experts by providing leads, technology, certifications and resources to build profitable customer relationships.
To Consumers, we are a community of trusted advisors who match valuable product and service offers to their individual needs. Every contact we make with a consumer is an opportunity to build a brand. We constantly analyze consumer data across our entire client portfolio to match relevant offers to consumers. The right offer at the right time increases consumer confidence and the likelihood to buy.
"I’ve used the Expert Planet platform for over a year now on several campaigns and have to say it’s made the process of managing multiple calls centers much easier and more efficient than any other system I’ve used in the past. Since all of the sales and telephony data is captured directly, only one media and fulfillment export is required rather than one for each call center… it’s as if I’m working with only one call center. This enables me to process orders more quickly and get media results on time rather than wait for all the call centers individually. But the true benefit is having the ability to monitor each call center “in real-time” through ClarityTM in a true apples-to-apples environment. In ClarityTM, one can build custom reports to suit their taste or use any of the standard reports. It’s truly a time saver! I can’t imagine managing multiple call centers the old fashion way ever again."
-Caitlin Cooper, Business Development Manager; Cannella Response Television