Our greatest asset is our community of Experts, and their greatest strength is building customer relationships. Our ability to find the right Experts from our growing community is critical to the success of each client engagement. That’s why we’re committed to providing the support and tools they need to fulfill their potential.
Each Expert in our community attends Expert University, which helps them develop and polish their consultative selling techniques. The courses include job aids and best practices that help both beginner and advanced Experts align their selling activities to the buying process - from product interest to sale and carried through retention sales.
Our Experts are skilled at identifying the needs of a prospective buyer, overcoming barriers to purchase, and capturing the order. What’s more, our Experts focus on building a relationship between our clients’ brands and their customers - one that lasts beyond the initial transaction.
Whether it’s fitness products, beauty products, electronics, or helping a customer find that perfect holiday gift, our Experts have a broad range of expertise that matches the right product to each consumer.
"I’ve used the Expert Planet platform for over a year now on several campaigns and have to say it’s made the process of managing multiple calls centers much easier and more efficient than any other system I’ve used in the past. Since all of the sales and telephony data is captured directly, only one media and fulfillment export is required rather than one for each call center… it’s as if I’m working with only one call center. This enables me to process orders more quickly and get media results on time rather than wait for all the call centers individually. But the true benefit is having the ability to monitor each call center “in real-time” through ClarityTM in a true apples-to-apples environment. In ClarityTM, one can build custom reports to suit their taste or use any of the standard reports. It’s truly a time saver! I can’t imagine managing multiple call centers the old fashion way ever again."
"The team at Expert Planet [whatever you want] is great to work with - they really understand the intricacies of what makes a DRTV campaign work and make sure those touch points are integrated into their telemarketing campaigns. The communication, feedback and solutions they provided were topnotch."
-Caitlin Cooper, Business Development Manager; Cannella Response Television