"I've worked with Expert Planet for three years now and their ability to respond to our needs has been great. The flexibility we've experienced with the scripting system enables our agents to work quickly and make decisions that are in line with your needs. We have expanded our requirements and each time Expert Planet has met the needs of our business model with ease. I recommend working with Expert Planet for all your call center and technology needs."
-Desirea Hawley; Call Center & Marketing Coordinator; DirectBuy
"I’ve used the Expert Planet platform for over a year now on several campaigns and have to say it’s made the process of managing multiple calls centers much easier and more efficient than any other system I’ve used in the past. Since all of the sales and telephony data is captured directly, only one media and fulfillment export is required rather than one for each call center… it’s as if I’m working with only one call center. This enables me to process orders more quickly and get media results on time rather than wait for all the call centers individually. But the true benefit is having the ability to monitor each call center “in real-time” through ClarityTM in a true apples-to-apples environment. In ClarityTM, one can build custom reports to suit their taste or use any of the standard reports. It’s truly a time saver! I can’t imagine managing multiple call centers the old fashion way ever again."
-Brian Sweeney, COO; Dynamic TV Marketing
"The team at Expert Planet [whatever you want] is great to work with - they really understand the intricacies of what makes a DRTV campaign work and make sure those touch points are integrated into their telemarketing campaigns. The communication, feedback and solutions they provided were topnotch."
-Caitlin Cooper, Business Development Manager; Cannella Response Television