If you are a Direct Response marketer you know all too well that media spikes are part of the business and within an agent group some agents perform better than others. With call routing you can leverage high performing agents groups and not be limited geographically or by one center.
Our Intelligent Call Routing technology is integrated into the heart of the platform and allows calls to be routed across the entire community whether agents are work-from-home or sitting in a physical call center. We find the best performing agents and deliver the calls to them first. Then through our integrated ClarityTM Reporting suite identify why certain agents performed better than their peers and use this information to drive strategic training.
Call us today and learn how you and your team can gain access to our powerful tools.