http://www.ebroadcaststudios.com/Resources/100525f.mp3

“I’ve been doing this for about 10 years or so. Recently, you guys have started having different departments call and discuss the new changes or how to set your stores up. Those people are wonderful. They are extremely informative. They are very pleasant. When the Stores situation was changing, they told me “Well, for what you do, the Basic store is fine for what (you are) doing.” They didn’t push me to try to buy the more expensive, bigger store, which I didn’t need. And I appreciate it so much. They are very good at what they are doing. Their information is good, it’s clear, it’s accurate, and they are pleasant, and they are not trying to force us into buying something we don’t need.”

1)  Save time and reduce operating costs to boost profits;
2)  Optimize listings for maximum visibility and sales;
3)  And improve standings to earn maximum rewards.

eBay outsourced the program to Expert Planet, which conducted a week-long on-location training session for members of the Seller Outreach team, which are treated as independent contractors of Expert Planet.

Read the full article here: http://www.auctionbytes.com/cab/abn/y10/m02/i24/s01

Beachbody® creates the nation’s most popular in-home fitness and weight loss solutions. Their core purpose is to help people achieve their goals and enjoy a healthy, fulfilling life by offering the most innovative, results-oriented programs and skilled, motivational trainers.

With more than 88 million active users globally, eBay is the world’s largest online marketplace, where practically anyone can buy and sell practically anything. Founded in 1995, eBay connects a diverse and passionate community of individual buyers and sellers, as well as small businesses.

Modern Media is a vertically integrated full service marketing company specializing in taking a product from invention to global distribution via infomercial and direct response.

“Expert Planet’s professionalism, keen strategic thinking, and thorough follow through are an asset to any business. We have complete confidence in this company and look forward to watching it rise to amazing heights!” said Mark Levine, Partner at Modern Media.

Expert Planet, a network of independent work-at-home contractors, announced it has partnered with LiveOps and joined their Call Center Exchange Program.

Expert Planet provides marketers with a new, scalable way to get more from their customer relationships. Expert Planet’s network of independent contractors are category experts that serve as a personal and powerful channel for selling, marketing and relationship-building for its clients.

Expert Planet is founded on the premise that everyone is an expert – whether in fitness, wellness, beauty and fashion, and numerous other categories. By leveraging the knowledge and passion of their community of Experts, clients can maximize return on their marketing investments.

Partnership with LiveOps

Expert Planet is a logical extension to the services LiveOps already provides to its clients. We enable motivated individuals to run their own home-based businesses selling national brands while using a powerful technology platform. Experts have a great opportunity to grow long-term relationships with a portfolio of customers, enhance their professional skills, and earn a competitive income.

The partnership includes the coordination of calls and customer data from the LiveOps inbound transactions to Expert Planet’s downstream communications and integrated marketing efforts. LiveOps will also serve as an external recruiting engine by finding qualified agents who are interested in working with Expert Planet. LiveOps and Expert Planet also intend to provide coordinated marketing and sales efforts to deliver new clients and programs.

“The LiveOps distributed platform enables us to efficiently work with a vast but disperse network of home-based experts and bring their value to our clients and their customers,” said Steven Sibulkin, CEO, Expert Planet

The foundation of LiveOps Call Center Exchange Program is the award-winning LiveOps On-Demand Call Center Platform. Expert Planet will benefit from both cost and performance optimization utilizing the platform. This fully integrated Software-as-a-Service (SaaS) offering is an end-to-end solution for call center functionality. It includes robust IVR, call routing, agent management, workforce management, call recording, quality monitoring, real-time reporting and analytics. LiveOps’ On-Demand Call Center Platform provides unprecedented visibility across every call center function with real-time agent performance monitoring. With unique performance based routing technology, matching each call with the best agent every time, LiveOps’ On-Demand Call Center Platform can deliver higher quality customer service than on-premises software and hosted call center solutions offer.

Prior to Expert Planet, Pat served as the Director of Training and Communications at Netflix. She arrived at Netflix after three years at LiveOps, the nation’s premier teleservices company, where she provided strategic leadership for the design and execution of training initiatives for their large, distributed workforce to support a wide variety of Enterprise level clients.

Pat will report to Matt Durawa, Senior Vice President of our Expert Community.  ”We are thrilled and fortunate to have Pat join our team,” said Matt. “Pat’s agent and training know-how will be a great addition to our Expert Community.”

Before LiveOps, Pat spent nearly 10 years at Victoria Secret Direct, where she held a variety of positions, including serving as the Director of Training.

Pat currently resides in Phoenix, Arizona.

Matt arrives from Ogilvy & Mather where he implemented leading edge customer experience strategies for some of the worlds leading brands including American Express, AT&T, Ford, IBM, Kodak, and SAP.

Matt is an experienced practitioner in telesales, service, customer experience, branding, and organizational alignment.

“Our business is primarily in service to our Expert Community. Matt brings a wealth of experience and best practices creating world-class communities that are productive, energized and fast-learning entities,” said Steve Sibulkin, CEO of Expert Planet.

Matt currently resides in New York, NY.

Peter brings over 16 years of experience leading engagements for direct, database marketing and digital programs for notable brands such as American Express, Citibank, IBM, Kraft, and Verizon.

“Peter brings an understanding of both what is possible and what is executable that is essential to driving immediate client results,” said Steven Sibulkin, CEO of Expert Planet.

Prior to joining Expert Planet, Peter led Marketing Technology and CRM initiatives at Ogilvy & Mather, Draftfcb, and Rapp Collins.

Peter currently resides in Brooklyn, NY.