Expert Blog

eBay CEO John Donahoe listens to an eBay seller describe Expert Planet’s seller outreach program (at the 17:45 mark of the radio segment):

http://www.ebroadcaststudios.com/Resources/100525f.mp3

“I’ve been doing this for about 10 years or so. Recently, you guys have started having different departments call and discuss the new changes or how to set your stores up. Those people are wonderful. They are extremely informative. They are very pleasant. When the Stores situation was changing, they told me “Well, for what you do, the Basic store is fine for what (you are) doing.” They didn’t push me to try to buy the more expensive, bigger store, which I didn’t need. And I appreciate it so much. They are very good at what they are doing. Their information is good, it’s clear, it’s accurate, and they are pleasant, and they are not trying to force us into buying something we don’t need.”

eBay re-launched its Seller Outreach program in February to help professional sellers transition to the new fee structure rolling out on March 30 and to help sellers grow their businesses in the coming year. According to eBay spokesperson Johnna Hoff, sellers can sign up for a free, in-depth business consultation that will provide them with personalized, practical advice and specific tips on how to:

1)  Save time and reduce operating costs to boost profits;
2)  Optimize listings for maximum visibility and sales;
3)  And improve standings to earn maximum rewards.

eBay outsourced the program to Expert Planet, which conducted a week-long on-location training session for members of the Seller Outreach team, which are treated as independent contractors of Expert Planet.

Read the full article here: http://www.auctionbytes.com/cab/abn/y10/m02/i24/s01

We are pleased to announce the addition of eBay to our client roster. (continue reading…)