Expert Blog

Expert Planet, a network of independent work-at-home contractors, announced it has partnered with LiveOps and joined their Call Center Exchange Program.

Expert Planet provides marketers with a new, scalable way to get more from their customer relationships.  Expert Planet’s network of independent contractors are category experts that serve as a personal and powerful channel for selling, marketing and relationship-building for its clients.

Expert Planet is founded on the premise that everyone is an expert – whether in fitness, wellness, beauty and fashion, and numerous other categories. By leveraging the knowledge and passion of their community of Experts, clients can maximize return on their marketing investments.

Partnership with LiveOps

Expert Planet is a logical extension to the services LiveOps already provides to its clients. We enable motivated individuals to run their own home-based businesses selling national brands while using a powerful technology platform. Experts have a great opportunity to grow long-term relationships with a portfolio of customers, enhance their professional skills, and earn a competitive income.

The partnership includes the coordination of calls and customer data from the LiveOps inbound transactions to Expert Planet’s downstream communications and integrated marketing efforts. LiveOps will also serve as an external recruiting engine by finding qualified agents who are interested in working with Expert Planet. LiveOps and Expert Planet also intend to provide coordinated marketing and sales efforts to deliver new clients and programs.  

“The LiveOps distributed platform enables us to efficiently work with a vast but disperse network of home-based experts and bring their value to our clients and their customers,” said Steven Sibulkin, CEO, Expert Planet

 The foundation of LiveOps Call Center Exchange Program is the award-winning LiveOps On-Demand Call Center Platform. Expert Planet will benefit from both cost and performance optimization utilizing the platform. This fully integrated Software-as-a-Service (SaaS) offering is an end-to-end solution for call center functionality. It includes robust IVR, call routing, agent management, workforce management, call recording, quality monitoring, real-time reporting and analytics. LiveOps’ On-Demand Call Center Platform provides unprecedented visibility across every call center function with real-time agent performance monitoring. With unique performance based routing technology, matching each call with the best agent every time, LiveOps’ On-Demand Call Center Platform can deliver higher quality customer service than on-premises software and hosted call center solutions offer.